Every course.
One place.
34 courses across 9 occupational fields, from short stackable awards to full occupational certificates — 8,189 notional hours in total. Filter by field, level or delivery, or search for a course.
Hospitality & Tourism
6Service occupations in hotels, lodges, restaurants and destination tourism — assessed in live rooms rather than simulated ones.
Bar & Beverage Service Operations
Master the rhythm of a live hospitality environment — mixology, wine service, guest recovery, stock and control.
Food Production & Kitchen Operations
Section work in a production kitchen: knife skills, cookery methods, service timing and the food safety discipline underneath it.
Front Office & Guest Services
The desk that sets the tone for a property: reservations, check-in, billing accuracy, concierge judgement and complaint recovery.
Food & Beverage Service (Foundation)
The supervised entry route into restaurant and lounge service — sequence of service, hygiene, orders and payment.
Tour Guiding & Visitor Experience
Lead a group with authority: interpretation, itinerary control, group safety and the commercial side of destination tourism.
Barista & Speciality Coffee Craft
Espresso extraction, milk texture and bar workflow for speciality cafés — with the origin knowledge to sell what you pour.
Private Security
5Guarding, screening, surveillance and de-escalation, built around procedure held steady and correct action under sudden pressure.
Private Security Operations
Train for the moment that matters: access control, observation, de-escalation, incident response and professional conduct.
Security Guarding (Foundation)
The supervised entry route into guarding: post duties, patrol discipline, reporting and the conduct employers screen for.
CCTV & Control Room Operations
Operate a surveillance system properly: observation discipline, incident tracking, evidence handling and privacy obligations.
Conflict Management & De-escalation
A stackable award for anyone who meets the public: threat assessment, verbal de-escalation, positioning and safe disengagement.
Security Supervision & Assignment Management
The step from officer to supervisor: rostering, assignment instructions, briefing, investigation and client reporting.
Health, Safety & First Aid
5The compliance layer every employer needs on file — short, practical awards that stack onto any occupational certificate.
First Aid at Work
The three-day workplace first aider award — primary survey, CPR, bleeding, shock and the injuries that actually occur at work.
Emergency First Aid at Work
The one-day emergency award for low-risk workplaces: life support, bleeding control and safe handover.
Fire Safety & Fire Marshal
Fire behaviour, extinguisher selection, sweep procedure and running an evacuation that accounts for everybody.
Food Safety & Hygiene
The award every food handler is expected to hold: contamination control, temperature discipline and cleaning regimes.
Workplace Health & Safety Supervision
Risk assessment, safe systems of work, incident investigation and the supervisor's legal and practical duty of care.
Trainer, Assessor & Quality
4For experienced practitioners moving into teaching, workplace assessment and quality assurance of other people's assessment.
Award in Education & Training
The entry qualification for teaching adults — planning, inclusive delivery, assessment principles and an observed micro-teach.
Assessing Vocational Competence
Qualify to assess others in the workplace: planning assessment, observing performance and making defensible judgements.
Internal Quality Assurance of Assessment
Sample, standardise and hold a team of assessors to a consistent standard — the role that makes a credential trustworthy.
Workplace Coaching & Mentoring
Develop people on the job: structured coaching conversations, goal setting, feedback and mentoring new starters.
Facilities & Housekeeping
3Accommodation, cleaning, laundry and building upkeep — the operations that decide whether a property runs or limps.
Housekeeping & Accommodation Operations
Room standards, cleaning sequence, chemical safety and the speed discipline that decides whether a property turns rooms on time.
Facilities Maintenance Operations
The multi-skilled building technician: planned maintenance, minor repairs across trades, fault reporting and contractor supervision.
Laundry & Linen Operations
Industrial laundry done properly: fabric handling, wash chemistry, stain treatment, finishing and linen stock control.
Logistics & Warehousing
3Stores, stock accuracy, materials handling and the inventory control that sits behind every functioning supply chain.
Warehouse & Stores Operations
Goods in to goods out: receiving, location discipline, picking accuracy, stock counts and the paperwork that reconciles.
Forklift & Materials Handling Operator
Counterbalance truck operation to a testable standard: pre-use checks, load handling, stacking and site movement discipline.
Supply Chain & Inventory Control
Plan and control stock rather than react to it: demand forecasting, reorder policy, supplier performance and cost of inventory.
Transport & Driving
2Professional driving and the supervision of vehicles, drivers and journeys against safety and compliance standards.
Professional Driver (Passenger & Goods)
Driving as an occupation rather than a licence: defensive technique, vehicle checks, passenger care and journey records.
Fleet & Transport Supervision
Run vehicles, drivers and journeys to a standard: maintenance planning, driver management, cost control and incident investigation.
Customer Service & Business Support
3Front-line client work and the administrative spine of an organisation — records, correspondence, scheduling and support.
Customer Service Operations
The front line done well: handling enquiries, managing expectations, recovering complaints and knowing when to escalate.
Contact Centre & Client Support
Multi-channel support at volume: call control, systems accuracy, quality standards and the resilience the role demands.
Business Administration & Records
The administrative spine of an organisation: correspondence, records, scheduling, procurement support and basic financial documents.
Construction & Building Services
3Regulated trades where the assessment is the work itself: installation, testing, commissioning and safe isolation.
Electrical Installation (Building Services)
Install, test and certify domestic and light commercial electrical systems — with safe isolation treated as non-negotiable.
Plumbing & Water Systems
Cold and hot water, sanitation and drainage installed to standard — jointing, pressure testing, commissioning and fault repair.
Solar PV Installation & Maintenance
Size, install, commission and maintain solar PV systems — array design, DC safety, battery storage and performance testing.